Data Recovery

STOP!

IF YOUR DATA IS IMPORTANT IMMEDIATELY POWER OFF YOUR DRIVE / DEVICE.

DO NOT ATTEMPT REPAIR OR RECOVERY AS THIS MAY DESTROY YOUR DATA PERMANENTLY

External Hard Drives

Laptops, Desktops and Mac’s

SSD’s, Camera Cards and USBs

Why choose Vivid Computers for Data Recovery?

We have invested in over $30,000 worth of world class data recovery equipment and training. We perform all kind of recoveries on a weekly basis including USB, SSD, HDD and even head replacements.

There are two kinds of recoveries we see in our shop

  • Data Transfer – Where the drive and file system is healthy
  • Data Recovery –  Where the drive and or file system is unhealthy.

Data Transfer – $100

If your drive is OK and mounts in Windows / Mac we will transfer your data to a healthy target drive.

Data Recovery – $400 (Excluding Parts)

If your drive does not work, you probably need data recovery. This is an involved and specialized process requiring proper tools and procedures to ensure success.

Symptoms of a bad drive Include

  • Bad Sectors
  • Clicking or other bad noises (any noise is bad)
  • Drive not detected in Windows / Mac / Phone
  • Files not saving properly
  • Windows / Apple running Slowly
  • Windows / Apple Not Booting
  • Large files not opening properly
  • Apple ? logo
  • Windows spinning dots.
  • Accidentally deleted files

Approval Required!

We will conduct a free assessment to determine the state of your drive and the chances of recovery, however you must be prepared to spend our data recovery minimum if we determine the drive is at least 50% recoverable.

There are a few reasons for this policy.

  1. The analysis is thorough and can take some time
  2. In some cases we must repair or change the drive slightly in order to assess it’s condition
  3. For a failing drive, every time we turn it on, may be the last time it ever works. 

50% what’s that about?

This applies mostly to Platter Drives (Spinning Disks)

Inside your Hard Drive there are between 1 and 5 platters. Data is written on each side of the platter by something called a “Drive Head”. For slow, dropped or clicking drives one head (or more) out of a possible 10 heads may be damaged. Any data read by the “bad head” will not be recoverable unless we do a “head swap” which can cost $800 – $2000+ depending on the drive and condition.

However in most cases we are able to recover the data that is read by ALL the other “good” heads. We don’t know what data is on what head until the drive is fully cloned and checking the file system can put further strain on the drive. (See point 3 above)

Most drives have between 2 and 6 heads, so if one is bad you’ll get back between 50% and 83% of the data in complete working order. Data which is partially on the bad head may work, but data ONLY on the bad head will not.

We can perform a clone of the drive (for the pre-approved $400) and you can assess the data and determine if it is worth us proceeding to a head replacement. However this procedure is more complicated, risky and expensive. $800+

Some of our Data Recovery Tools

PC3000

PC3000 SSD

MRT Ultra

DeepSpar USB Write Stabalizer

R-Studio

Microscopes

Hard Drive Caddies

Head Replacement Tools

and much much more!

Data Recovery Process -“Excluding File System and Deleted Folder recovery”

  1. Minimum Data Recovery Charge Approved $400 – However, with a No Data, No fee Guarantee
  2. Drive inspection and analysis conducted and recovery chances estimated.
  3. Recovery begins!
    1. We perform repairs as required to the external elements of the drive, mainly the PCB / ROM
    2. We perform repairs to the software of the drive (Firmware) which can lock up and prevent the drive from working
    3. If we’re unable to recover any data at this stage we may quote you on additional costs for your recovery. If at this point you choose not to proceed there is no charge. 
  4. Your drive is cloned to a known healthy drive
    1. This clone may take a few hours, or a very long time (2+ weeks?!) depending on the condition of the drive, the availability of parts and our workload.
  5. We then scan the cloned drive for healthy files and copy them to an external hard drive either provided by you, or purchased through Vivid Computers.

Data Recovery Process -File System and Deleted Folder recovery

For file system recovery our “No data – No fee” policy does not apply. Please read post for complete explanation and process.

  1. Minimum Data Recovery Charge Approved $400
  2. Drive inspection and analysis conducted and recovery chances estimated.
  3. Recovery begins!
    1. We perform repairs as required to the external elements of the drive, mainly the PCB / ROM
    2. We perform repairs to the software of the drive (Firmware) which can lock up and prevent the drive from working
    3. If we’re unable to recover any data at this stage we may quote you on additional costs for your recovery. If at this point you choose not to proceed there is no charge. 
  4. Your drive is cloned to a known healthy drive
    1. This clone may take a few hours, or a very long time (2+ weeks?!) depending on the condition of the drive, the availability of parts and our workload.
  5. We then scan the cloned drive for healthy files and copy them to an external hard drive either provided by you, or purchased through Vivid Computers. On a deleted file recovery, formatted drive, etc this process takes many hours (sometimes days) and we can not control the result. There is almost exactly as much work / time for us to find all your files or none of them. (Steps 1 – 5)
  6. Data is recovered to an external drive provided by client or purchased from Vivid Computers.