Why choose Vivid Computers for Data Recovery?
We have invested in over $30,000 worth of world class data recovery equipment and training. We perform all kind of recoveries on a weekly basis including USB, SSD, HDD and even head replacements.
There are two kinds of recoveries we see in our shop
- Data Transfer – Where the drive and file system is healthy
- Data Recovery – Where the drive and or file system is unhealthy.
Data Transfer – $100
If your drive is OK and mounts in Windows / Mac we will transfer your data to a healthy target drive.
Data Recovery – $400 (Excluding Parts)
If your drive does not work, you probably need data recovery. This is an involved and specialized process requiring proper tools and procedures to ensure success.
Symptoms of a bad drive Include
- Bad Sectors
- Clicking or other bad noises (any noise is bad)
- Drive not detected in Windows / Mac / Phone
- Files not saving properly
- Windows / Apple running Slowly
- Windows / Apple Not Booting
- Large files not opening properly
- Apple ? logo
- Windows spinning dots.
- Accidentally deleted files
We will conduct a free assessment to determine the state of your drive and the chances of recovery, however you must be prepared to spend our data recovery minimum if we determine the drive is at least 50% recoverable.
There are a few reasons for this policy.
- The analysis is thorough and can take some time
- In some cases we must repair or change the drive slightly in order to assess it’s condition
- For a failing drive, every time we turn it on, may be the last time it ever works.
50% what’s that about?
This applies mostly to Platter Drives (Spinning Disks)
Inside your Hard Drive there are between 1 and 5 platters. Data is written on each side of the platter by something called a “Drive Head”. For slow, dropped or clicking drives one head (or more) out of a possible 10 heads may be damaged. Any data read by the “bad head” will not be recoverable unless we do a “head swap” which can cost $800 – $2000+ depending on the drive and condition.
However in most cases we are able to recover the data that is read by ALL the other “good” heads. We don’t know what data is on what head until the drive is fully cloned and checking the file system can put further strain on the drive. (See point 3 above)
Most drives have between 2 and 6 heads, so if one is bad you’ll get back between 50% and 83% of the data in complete working order. Data which is partially on the bad head may work, but data ONLY on the bad head will not.
We can perform a clone of the drive (for the pre-approved $400) and you can assess the data and determine if it is worth us proceeding to a head replacement. However this procedure is more complicated, risky and expensive. $800+